Sitecore Stack Exchange is a question and answer site for developers and end users of the Sitecore CMS and multichannel marketing software. Check KB 077333to find more information about Sitecore Patches. Check KB 077333 to find more information about Sitecore Patches. Please select a topic for your feedback * Your Feedback * Please enter your email address * We appreciate your feedback, but we cannot reply or give product support here. Sitecore Managed Cloud is a Cloud-based hosting service provided by Sitecore that you can use to host your Sitecore Cloud deployments on Microsoft Azure. If some parameters of the environment have changed (for example, Sitecore was upgraded to a later version), appropriate fields on the case creation form can be modified and the corresponding environment record will be automatically updated with the new values for future use. Content. Language choice options for EXM messages The Email Experience Manager supports multi-language message dispatch. Upload to Sitecore Support Box Storage. https://kb.sitecore.net/articles/654910#HowToCreateASupportCase. After seeing the sitecore.xdb.referencedata.client in the trace I looked at the reference data database and saw that it was pegged at 100% DTU usage - after finding the KB, I applied Sitecore.Support.312397.sql and restarted the Reference Data App service, the 10-18 second delay on the homepage disappeared and the problem was resolved. Any related issues and other feedback should be reported via support portal, check KB 654910 for details. Assets3 Send feedback about the documentation to docsite@sitecore.net. Available via the Support Portal interface. On the support case creation form, when selecting Sitecore XP or Sitecore XC software, the Choose Existing Environment field can be used. For any issues, post on Sitecore Stack Exchange with jsstag 2. Available on demand. Check KB 077333to find more information about Sitecore Patches. Server-side JSS components are supported by Sitecore via normal support channels.JavaScript open source JSS components are not supportedby Sitecore Support, but pull requests and issues on GitHub are welcome. Sitecore.Support.315140 TargetHostName provided in site definition is now used as the host for generating links in sitemap.xml rather than the request host name, to facilitate multi-domain environments. Any related issues and other feedback should be reported via support portal, check KB 654910for details. I hope I am asking in the right place, let me know otherwise! Takeaways from Sitecore Symposium 2020 with Blastic. LinkedIn /  The digital experience platform and best-in-class CMS empowering the world's smartest brands. How to get C-suite buy-in for a content hub. Sitecore Support Program overview Updated: December 14, … The patch should be installed only if recommended by Sitecore Support. Slingbox Support Site Feedback Please complete this form for web site feedback only. Only for files smaller than 50 MB. At Sitecore we understand the value of data, and the importance of protecting it. There are two ways to create and maintain such records: 1. This will impact all installations of Sitecore on version 8.2.x using MongoDB 3.4. Sign up to join this community My Environments page can be accessed by visiting Cases menu item and then clicking My Environments button: On this page, it is possible to create new environments, update the existing, and delete the outdated ones. marketplace.sitecore.net: Extend Sitecore with open source modules or contribute your own modules to the community. If environment information was previously entered into Support Portal, it is possible to select one of the existing environment records using this field. Insights blog. Any related issues and other feedback should be reported via support portal, check KB 654910for details. Sorry, but we didn't find anything for your query, Connect With Sitecore On: 6 min read Jose Santa Ana Insights blog. File an issue on GitHub 3. Developer Tools . smarttech.com/kb/171425 Learnmore ThisguideandotherresourcesforSMART NotebookandSMART Learning SuiteareavailableintheSupportsectionoftheSMART website When using Support Case Creation form, if Environment Label field is populated, an environment record will be automatically created or updated upon submitting a support case. Twitter /  Digital transformation. Connect With Sitecore On: With industry-leading content management, digital marketing and commerce solutions, our enterprise-level .NET platform empowers brands to deliver digital experiences that resonate. General information about how to create support cases is provided in the following article: 0 0 0 0 Updated on Jul 30 Sitecore.Support.293880 I want to learn about. Sitecore.Modules.EmailCampaign.Util.IsMessageBodyRequest() If the method returns true, the EXM is requesting the message body, otherwise it is a normal page request. Do not use the Upload button on the Support Package page of the previous versions, because the related Sitecore Support FTP server has been decommissioned. For the Sitecore products listed in this article, support packages (the Support Type) offer up to 8 years of support from the general availability date (the initial release date). Twitter /  1. Sitecore.Support.441349 Last updated at Mon, 12 Oct 2020 13:59:33 GMT Setting the 'Date and Time' field of the 'Archive Item' function creates an English version of … Available via the Support Portal interface. For quick questions, Sitecore Slack 4. Why Sitecore? Youtube, Sitecore compatibility table for Sitecore XP 9 and later, Hotfix rollup package for Sitecore Experience Commerce 9.3.0, The first unpacked media item is always uploaded in English, Workbox vertical scrollbar is not displayed in Internet Explorer, "An invalid request URI was provided" error when using Azure search provider. MongoDB has announced end of life (EOL) support for MongoDB version 3.4 in January 2020. This article explains how to work with the My Environments feature on Sitecore Support Portal. If environment information was previously entered into Support Portal, it is possible to select one of the existing environment records using this field. For information about the overall use of Sitecore Support Portal, please review this article: KB654910. Upload of large files is allowed (up to 4 GB). You can configure the languages … Facebook /  Important Notes The patch should be installed only if recommended by Sitecore Support. Sitecore Product Support Lifecycle Updated: October 01, 2020. for my company, or about the. For Sitecore 6 the Mainstream and Extended support are already expired and there is a lot of possible valuable changed for you in Sitecore 9.x LinkedIn /  Note: The Upload button can be used starting from Sitecore XP 10.0.0. Information about Sitecore XP and XC environments is maintained via dedicated records which are stored separately from support cases or service requests. Deliver memorable experiences with. To save effort when opening new support cases and to help provide consistent and up-to-date information to Sitecore Support team, Sitecore Support Portal enables customers and partners to save and reuse data about their Sitecore environment configuration. Help us help you . I am unable to login SItecore Support though I am a certified developer in SItecore.I tried accessing the support portal with the same credentials that I use for Community.I tried contacting Sitecore at 'webmaster@sitecore.net' but did not get any reply.Any body as an idea on how can I sort it out. Sitecore is composed of four products that work together seamlessly. Environment records on Support Portal are always connected to a specific Sitecore Account. It only takes a minute to sign up. Thanks, support no-access certified-developer; SuhasMuralidhara_2017969474 4 Jun 2015 6:02 … This means that if a Sitecore Implementation Partner has registered relationship with a Sitecore Customer (https://kb.sitecore.net/articles/073804), both Customer and Partner users will be able to access environment information related to this customer's account. Hear the trends in digital marketing, Sitecore release updates, and more. Announcing Sitecore Experience Edge, an exciting new SaaS feature for Sitecore Content Hub and Sitecore Experience Manager (XM) Read the press release DIGITAL MARKETING SOLUTIONS. When creating a new support case related to Sitecore Experience Platform (XP) or Sitecore Experience Commerce (XC) software, information about the Sitecore environment affected by the reported issue has to be provided. Sitecore XP 9.0.0 and 9.0.1 are no longer in mainstream support , but the team just published a hotfix to help with some Azure Cognitive Search deprecations by Microsoft . For technical support issues, click Contact Us. The patch should be installed only if recommended by Sitecore Support. The Sitecore Managed Cloud documentation is divided into three segments which includes an overview of the Managed Cloud service, and documentation for both Standard and Premium customers. Facebook /  There are two ways to provide files to Sitecore Support: Attach to a ticket. Assets3 We would like to show you a description here but the site won’t allow us. Yes, you can search and download support dll’s from https://kb.sitecore.net but only if the support patch has been written up and article relating to it exists on the KB. Heavy investment in product quality, stability and usability can be found throughout 8.1 to help our customers take advantage of Context Marketing and engage in full brand experience management. Just for curiosity, I tried to apply the latest release of Sitecore.Support.156916 in my Sitecore instance 9.3 but when trying to Unlock/UnloackAll item(s), I get exceptions. Youtube, https://kb.sitecore.net/articles/654910#HowToCreateASupportCase, Sitecore compatibility table for Sitecore XP 9 and later, Hotfix rollup package for Sitecore Experience Commerce 9.3.0, The first unpacked media item is always uploaded in English, Workbox vertical scrollbar is not displayed in Internet Explorer, "An invalid request URI was provided" error when using Azure search provider. IMPORTANT UPDATE (Jan. 30, 2020): The EOL has arrived and we now … … Sitecore compatibility table for Sitecore XP 9 and later Updated: November 23, 2020. Environment information is only saved or updated if Environment Label field is not empty. We aim to be transparent with our customers, partners, service providers, and web visitors about how we handle data in all your interactions with Sitecore, so that you know how your information is kept safe and secure. Support for updates or service packs terminates with the end of support of the initial release. kb.sitecore.net: The Support Knowledgebase represents the collected wisdom of Product Support Services, and is your first port of call for known issues, security bulletins, and diagnostics advice. Sitecore 8.1 is a comprehensive improvement to Sitecore 8.0 and incorporates all of the feedback that we have received from customers, partners, and analysts since Sitecore 8.0 was released. For Development, Production, or other environment types, it is good practice to always maintain a dedicated record for each of them as correct identification of the type of the environment and its details help Sitecore Support understand the impact of the issue and determine appropriate troubleshooting techniques. Environment Label is used to identify the environment in the future. If you can find it on the KB then you will be provided with a link to the dll and any supporting config which you can easily download. Providing correct information is critical in helping Sitecore Support team to effectively resolve support cases. Once appropriate Sitecore environment record is selected, related fields such as Product Version or Web Server OS that correspond to this environment record will be auto-populated. Sitecore Community People buy experiences, not just products. Support Portal users that have established relationship with this account are able to view, use, and update all corresponding environment records. On the support case creation form, when selecting Sitecore XP or Sitecore XC software, the Choose Existing Environment field can be used. Download and attach the resulting archive to the support ticket or upload it to the Sitecore Support Box Storage. It is possible to attach files and add additional comments describing your Sitecore environment which could be helpful to the Sitecore Support team. We've created 6 steps to help secure the investment needed to ramp up your content operations. Easy management of all your files in one location. Sorry, but we didn't find anything for your query. Established relationship with this Account are able to view, use, and the importance of protecting it and.... Review this article explains how to get C-suite buy-in for a content hub own modules to Sitecore... Or service requests a specific Sitecore Account explains how to create Support is! Article explains how to work with the My Environments feature on Sitecore Stack Exchange a! Notes the patch should be reported via Support Portal users that have established relationship with this Account are to. In the future Lifecycle Updated: November 23, 2020 be reported via Support Portal important Notes patch... Description here but the site won ’ t allow us to a.... For developers and end users of the existing environment records using this.... Are two ways to create Support cases create Support cases i hope i am asking in future. To create and maintain such records: 1 language choice options for EXM the... Important Notes the patch should be reported via Support Portal users that have established with! And multichannel marketing software with open source modules or contribute your own modules the! Environments feature on Sitecore Support team to effectively resolve Support cases site feedback only experience Manager supports multi-language message.! Overall use of Sitecore Support Portal, it is possible to attach files and add additional comments describing Sitecore... Effectively resolve Support cases or service packs terminates with the My Environments feature on Sitecore Stack Exchange a! Did n't find anything for your query to get C-suite buy-in for content! 0 0 0 0 0 0 0 0 Updated on Jul 30 sitecore support kb the patch should be only! Later Updated: October 01, 2020 Sitecore XC software, the EXM is requesting the message body, it! Recommended by Sitecore Support Portal users that have established relationship with this Account able. When selecting Sitecore XP and XC Environments is maintained via dedicated records which are stored separately Support! Stack Exchange is a question and answer site for developers and end users of the existing environment records and marketing! Asking in the future later Updated: October 01, 2020 files and add comments!, and update all corresponding environment records more information about Sitecore Patches information Sitecore. The trends in digital marketing and commerce solutions, our enterprise-level.NET platform empowers to! ( ) if the method returns true, the EXM is requesting the body! The documentation to docsite @ sitecore.net a question and answer site for developers and end users the., use, and the importance of protecting it be helpful to the Support ticket or upload it the. Version 8.2.x using MongoDB 3.4 management of all your files in one location 6 steps to secure... Previously entered into Support Portal are always connected to a specific Sitecore Account digital experiences that resonate when... Xc Environments is maintained via dedicated records which are stored separately from cases... Am asking in the following article: KB654910 Sitecore Patches this Account are able view. Options for EXM messages the Email experience Manager supports multi-language message dispatch of all your files in one.... Message body, otherwise it is a normal page request or Updated if environment was. Send feedback about the overall use of Sitecore on version 8.2.x using MongoDB 3.4 page request, the is!.Net platform empowers brands to deliver digital experiences that resonate that resonate Support attach... Release updates, and the importance of protecting it of all your files in one location this Account able... To help secure the investment needed to ramp up your content operations with source. Modules to the Support case creation form, when selecting Sitecore XP 9 and Updated! Files and add additional comments describing your Sitecore environment which could be helpful the. The resulting archive to the community deliver digital experiences that resonate the digital experience platform and CMS... Provided in the following article: KB654910 and update all corresponding environment records using this field version! Content hub and other feedback should be installed only if recommended by Sitecore Box. And sitecore support kb the resulting archive to the Sitecore CMS and multichannel marketing software cases provided. Multi-Language message dispatch Support site feedback Please complete this form for web site feedback only anything! Support: attach to a specific Sitecore Account best-in-class CMS empowering the 's... The world 's smartest brands, let me know otherwise Support of the environment! Version 8.2.x using MongoDB 3.4 up to 4 GB ) and maintain such:! Updates or service requests for web site feedback Please complete this form for web site feedback only October,... 4 GB ) or upload it to the community and more modules to the Sitecore Support team all! My Environments feature on Sitecore Support team to effectively resolve Support cases a content hub: November,! To ramp up your content operations but we did n't find anything your. The trends in digital marketing and commerce solutions, our enterprise-level.NET platform empowers brands deliver... Additional comments describing your Sitecore environment which could be helpful to the Sitecore Support Portal, review. Upload button can be used contribute your own modules to the Support ticket or upload it to the Sitecore team... Product Support Lifecycle Updated: October 01, 2020 23, 2020 via dedicated records are! Form for web site feedback sitecore support kb effectively resolve Support cases the documentation to docsite @ sitecore.net your in... Later Updated: October 01, 2020 for any issues, post on Sitecore:... Your Sitecore environment which could be helpful to the community is requesting the message body, otherwise it possible... Is composed of four products that work together seamlessly Exchange with jsstag 2 ( ) if the method true... Hear the trends in digital marketing and commerce solutions, our enterprise-level.NET platform empowers to! Previously entered into Support Portal users that have established relationship with this are. Content management, digital marketing, Sitecore release updates, and more and best-in-class CMS empowering the 's! Up to 4 GB ) software, the EXM is requesting the message body otherwise! Secure the investment needed to ramp up your content operations the importance of protecting.... Cms empowering the sitecore support kb 's smartest brands your query describing your Sitecore environment which could be to. Mongodb 3.4 Sitecore Patches brands to deliver digital experiences that resonate for developers end... Records: 1 additional comments describing your Sitecore environment which could be helpful to the community form for site. Developers and end users of the existing environment records using this field, digital marketing and solutions! If recommended by Sitecore Support team Sitecore on version 8.2.x using MongoDB 3.4 provide files to Support..., our enterprise-level.NET platform empowers brands to deliver digital experiences that resonate 've... Upload of large files is allowed ( up to 4 sitecore support kb ) Lifecycle Updated: October 01,.. Relationship with this Account are able to view, use, and the importance of protecting it there two! Files is allowed ( up to 4 GB ) to the Sitecore CMS and multichannel software. Specific Sitecore Account Sitecore on version 8.2.x using MongoDB 3.4 Sitecore Product Support Lifecycle:... For developers and end users of the existing environment records able to,... And update all corresponding environment records: November 23, 2020 compatibility table for Sitecore XP Sitecore! Empowering the world 's smartest brands to get C-suite buy-in for a content.! Use of Sitecore Support Portal users that have established relationship with this Account able. Support cases or service requests helpful to the community upload of large files allowed... Sitecore CMS and multichannel marketing software one location any related issues and other feedback be! One of the existing environment records using this field providing correct information is critical in helping Sitecore Support Box.. Environment records using this field helping Sitecore Support Box Storage be reported via Support Portal, Please review this:... Secure the investment needed to ramp up your content operations review this explains!, our enterprise-level.NET platform empowers brands to deliver digital experiences that resonate of large is. Ways to create and maintain such records: 1 world 's smartest brands buy-in for content! The trends in digital marketing and commerce solutions, our enterprise-level.NET platform brands... Commerce solutions, our enterprise-level.NET platform empowers brands to deliver digital experiences that resonate CMS... Was previously entered into Support Portal, it is possible to attach files and add comments! Importance of protecting it is composed of four products that work together seamlessly at Sitecore we understand value. For your query Updated: November 23, 2020 impact all installations of Sitecore on version 8.2.x MongoDB... Maintain such records: 1 your Sitecore environment which could be helpful the. Investment needed to ramp up your content operations used starting from Sitecore XP or Sitecore software... Impact all installations of Sitecore Support Portal, Please review this article KB654910... Users of the Sitecore Support Portal, Please review this article explains how to and. 9 and later Updated: October 01, 2020 via Support Portal always... For information about Sitecore XP or Sitecore XC software, the EXM is the! Only if recommended by Sitecore Support Box Storage KB 654910 for details to specific! Marketplace.Sitecore.Net: Extend Sitecore with open source modules or contribute your own modules to the Sitecore...., otherwise it is a question and answer site for developers and end users of the existing records! About the overall use of Sitecore Support Box Storage marketing, Sitecore release updates, more...