Our award- winning omni-channel solution serves customers of all sizes, providing pay-per-use access to However,…, If you were ever in any doubt about the importance of customer service, here are a few statistics to set…, For years organisations have been talking about digital transformation and a new era of technology. Hook up your customer service number with Zoho Desk, and make/receive calls in-app. Tenfold Next Generation CTI integrates with all major CRMs including Salesforce, Microsoft Dynamics, and Phone Systems like Cisco, Avaya, Genesys. If you are currently paying per extension then you are overpaying. Available as a cloud, hosted or on-premise solution, Aspect Workforce Management is a forecasting, planning, scheduling, employee self-service and real-time management tool that ensures every employee ... 3CX is a call center software solution including live chat, CRM integration and call work flows. Contact Sage South Africa today over the phone, email or chat. Also handles inbound & manual calls as well as email and web chat. RingCentral Call Centre, specifically designed for 10+ users, delivers powerful, omnichannel capabilities that let customers decide how they want to engage with you. UJET is an enterprise-grade platform, ideal for companies with 50+ agents, that provides modern cloud contact center software with phone, chat and in-app support and leading innovation in smartphone te... Based in the UK, our hosted dialler can help grow your call centre by increasing sales, productivity and conversions. Get your FREE trial today! PhoneBurner is for OUTBOUND CALL CENTERS. 1Stream are official Zendesk partners able to implement and resell the entire solution stack. Available on Cloud & On-premise. Bright Pattern allows companies to measure and act on every interaction on every channel via embedded AI omnichannel quality management. While some early adopters dove…, Upper Eastside Building You pay only if you need to have more than 12 employees, want to rent a phone number, SIP connector or use Bitrix24 telephony for outbound calls. Our customers live in a results-driven world, and giving them a clear view into their digital marketing efforts is a first priority for CallRail. 17 days ago. DialerAI auto-dialing software can increase productivity and efficiency by 3 times, dropping busy, unanswered and disconnected lines and only passing calls answered by people to your agents. Western Cape, Give your employees a single tool that handles all communications voice, chat, email, social and more. Centurion, 0157 Keep your phone numbers. Auto-answer, call transfer, hold and recording. Contact us today to request a free demo. The easy-to-use interface offers robust functionality with advanced features, comprehensive repo... GoToConnect Support Center gives supervisors and agents indispensable tools to improve the quality of customer interactions. Use smart dialers to give your agents more time with live prospects. With InfoFloTalk you pay just $29.99 per line and get UNLIMITED extensions. NICE inContact is the world's #1 cloud customer experience platform. With InfoFloTalk you pay just $29.99 per line and get UNLIMITED extensions. Available as a cloud, hosted or on-premise solution, Aspect Workforce Management is a forecasting, planning, scheduling, employee self-service and real-time management tool that ensures every employee and supervisor is delivering an exceptional customer experience while keeping costs low. The call center technology make use of in the process of communication is constantly being improved upon and updates in voice recorders are being provided for use in call center technology. Call center companies in South Africa. 3CX is a communications system that integrates call center features to help you satisfy the most demanding of customers. Call center technology which SmartVoice in South Africa supplies includes various voice recording equipment, phone conversation recorders and call center technology. With 1Stream embedded into your CRM, you create a powerful combination of telephony and CRM that works better together. JustCall is a cloud-based phone system that allows businesses to collect phone numbers from 58 countries and make them appear local digits to their clients. Ameyo's contact center software also enables customers to go remote.With Ameyo Mobile... Zendesk Talk is a call center solution built right into the help desk ticketing software. Experience crystal clear audio/video calls whether in your office or on-the-go. See full address and map. Bright Pattern provides the simplest and most powerful AI-powered omnichannel contact center software that can be deployed quickly and nimbly by business userswithout costly professional services. Contact Sage South Africa today over the phone, email or chat. With InfoFloTalk you pay just $29.99 per line and get UNLIMITED extensions. Rapid innovation ensures you'll exceed customer expectations today and tomorrow. Adversus is a web-based dialer and practical CRM solution for telemarketing, fundraising, and appointment scheduling businesses. LiveAgent can help you answer customer calls and integrate call center functionality into an all-in-one multi-channel help desk solution. Multi channel solution for Inbound, Outbound and Blended Contact Centers. LogMeIn Rescue is a powerful, easy-to-use remote support solution for PCs, Macs, mobile devices, and more. CloudTalk is a cloud call center software built for modern businesses. Simplify the way you manage your c... JustCall is a cloud-based phone system for sales and support teams to make, receive, log or record calls directly from desktop or phone. CallHippo is a modern Call Center software that helps you connect with your customers. 1Stream can get you working from home quickly. With a wide range of features including remote access and the ability to offer custom integration, our Dialler has helped thousands of call centres increase sales and improve efficiency. Use customer intent data to suggest the next best action to your agents. JustCall gives you the platform your need to manage your international customers in a unified location, communicate with them with a simple and straightforward solution. Ananzi.co.za. Zingtree makes it easy to create, customize, and deploy interactive agent scripts for call centers or live support that are easy to optimize and improve over time. Call centres in South Africa are generally 20%-30% less expensive than US call centers and can be an excellent choice for: The local call centre industry is booming! So, what is it that’s attracting smart offshore business owners to choose South Africa as their preferred Business Process Outsourcing (BPO) service provider? At CareCall we offer dynamic solutions for all your company’s call center outsourcing needs. Omnichannel solution for Inbound, Outbound and Blended Contact Centers based on Asterisk. Brands like Yaxxa, Outworx & Vertex Communication Solutions use HoduCC. Infobip is a global leader in omnichannel communication, helping brands to create meaningful relationships with their customers, at scale. Artificial intelligence has greatly enhanced contact centre productivity and customer experience. Bria is designed to make IP-telephony easy yet fully capable of becoming your unified business communication solution. Employees can work efficiently from anywhere also using video conferencing, live chat and mobile apps. We are the only VoIP provider on this list who charges per line and not per extension... Calabrio ONE is an integreated workforce optimization solution for a comprehensive customer engagement strategy. Dialpad's call center software improves customer experience and agent effectiveness, resulting in better conversations. Soft phone software is installed on agent workstations enabling agents to make and receive phone calls through the software without a physical phone. Built on the trusted Twilio customer engagement platform that powers over a half million agents today, Twilio Flex help... Software for true omnichannel forecasting, planning and scheduling, with employee self-service and real-time management capabilities. CloudTalk is a cloud call center software built for modern businesses. The UJET platform delights end-users with anytime, anywhere access and elevates agent performance through context-aware solutions for voice, chat, image, video, and text. Agents improve productivity and customer service by working from a single application. Ensuring that our clients “Get the right call to the right agent at the right time” is critical for Inbound calls. 3CX is a communications system that integrates call center features to help you satisfy the most demanding of customers. Jobs . With agent scripting integrations with Zendesk, Salesforce, Freshdesk or other CRM/Help Desk systems, script histories with each ticket, and full analytics and reports to help identify process bottlenecks, Zingtree is the best solution for standardized agent scripts. Features with advanced telephony integrations, Outbound calls, Inbound calls, Call routing, Help desk ticketing, Tag-based calling, Help desk groups, Call recording, Call notes, Call scripts, Call reports and many more. Award-winning softphone designed to help you get the most out of your IP-PBX of choice. Sign up and become part of the Primo family. Scorebuddy is a multi-award winning, purpose-built call center Quality Assessment solution for scoring customer calls, emails, chat or social media. Close the gaps between departments with a combined approach to your companys call center software. Choose to deploy on premise, in your private cloud account or opt for 3CX to host your PBX for you. With Salesforce call center solutions you get all the benefits of doing business in the cloud, including automatic updates, new features 3 times a year, and no infrastructure hassles. You can choose to paying in installments and a once off payment. Aircall surfaces valuable context from your helpdesk, CRM, live chat, and e-commerce software, ... CallHippo is an Easy to Use Phone System while providing world-class support. Brands like Yaxxa, Outworx & Vertex Communication Solutions use HoduCC. Affordable, feature-packed, cloud-based. Genesys Cloud is simply powerful and powerfully simple. Monitor and coach agents from anywhere with robust analytics dashboards. Playvox equips modern businesses and BPOs with the most comprehensive, collaborative and insightful agent optimization suite of Quality Assurance, Performance Management, Coaching, eLearning and Agent Motivation software. Our award- winning omni-channel solution serves customers of all sizes, providing pay-per-use access to world-class technology that is rapidly scalable and available on demand. Running a productive contact centre has never been easier to achieve. We provide contact centre solutions and services that allow for better, measurable results. Supervisors enjoy performance insight through 50+ metrics Subscription | Wanatel South Africa. We will have about 4-6 people with pc’s and phones. Physical Address 9 Quantum Street, Technostell Building, Techno Park, Stellenbosch, Western Cape, South Africa 33°57'50.9"S 18°50'22.9"E Postal Address South Africa. Agile CRM Call Center Software - Call center CRM software helps your customer support team with powerful tools to close tickets faster, ensure customers are successful using your product. Advancements in technology, and specifically artificial intelligence (AI) are changing this. Provide the best Customer Journey Experience using the Voice, Web Chat, E-Mail, SMS and Fax channels. For companies in America, an additional benefit to the talented workforce is that outsourcing to a South African call center can reduce your call center costs by up to 50% versus rates in the United States. Easily manage your business communications from an intuitive, web-based contact center. JustCall is a cloud-based phone system that allows businesses to collect phone numbers from 58 countries and make them appear local digits to their clients. Agents enjoy intuitive dashboards. Capterra directories list all vendors—not just those that pay us—so that you can make the best-informed purchase decision possible. Tenfold Next Generation CTI integrates with all major CRMs including Salesforce, Microsoft Dynamics, and Phone Systems like Cisco, Avaya, Genesys. Improve CSAT, FCR, close tickets, and keep your customers happy. Login / Register. Hello there, Some advice please. Import all of your agents with one click. Zoho Desk can help businesses manage customer communication over phone, email, live chat, SMS text, social media and more. It also helps you assign calls to your agents based on their department or team, automatically route calls to agents that the customer is familiar with, and enables you to maintain consistency of service to build meaningful customer relationships. Already have your own call center? MiCloud Connect lets you move communications and collaboration to the cloud with confidence.... Twilio Flex is a fully programmable cloud contact center platform that gives businesses complete control at every layer of the stack. 1 - 24 of 214 job vacancies. NICE inContact is the world's #1 cloud customer experience platform. AJS Call Centre System AJS Call Centre is a call centre and collections management solution which allows the operator to increase capacity and performance significantly over … Easy to set up, easy to use. Agile CRM Call Center Software - Call center CRM software helps your customer support team with powerful tools to close tickets faster, ensure customers are successful using your product. GoToConnect Suppo... With call center solutions, you can streamline your support operations to provide 24x7 global support that is cost effective. Get to the heart of customer needs immediately and make a serious dent in your inbound call center queue. Cloud Contact Center with Practical AI- Inbound, Outbound, ACD, IVR, Predictive Dialer, Chat, Call Recording, and CRM Integrations. Handles inbound, outbound, and blended phone calls, as well as inbound email and customer website chat. Automate tasks and capture insights to save time. Toggle navigation Home Products toggle menu. Bitrix24 is free call center software unlike any other. Voiso is dedicated to make your call and contact center the best it can be. It can be setup Instant and provide advanced reporting. 1Stream is the leading provider of cloud based contact centre technology in Southern Africa. Call center software Turn your agent's PC into a well run call centre. Unify your inbound calls and outbound dialing on a single platform. Bright Pattern allows companies to offer an effortless and personal customer experience across voice, text, chat, email, video, messengers, and bots. Soft switch software provides a Computer Telephony Integration (CTI) platform for call centres. Multi-Tenant with billing and white-labelling. Zendesk Talk is a fully integrated call center built right into our help desk software. Suitable for any business size or industry. South African Call Centres are truly world class at supporting your customers in multiple languages. This omnichannel solution lets customers contact your company on t... RingCentral Call Centre delivers omnichannel capabilities that let customers decide how they want to engage with you. All their equipment comes with a 2 year guarantee giving you a peace of mind. Call Center Software in South Africa. Better Sales, Made Simple. Adversus is a web-based dialer and practical CRM solution for telemarketing, fundraising, and appointment scheduling businesses. Tie quality to business strategy by creating scorecards to track key customer experiences. Sort by . jobs . With virtual phone numbers from around the world, make yourself available... Predictive, Power, and Preview Dialer with Built-In Web Phone, CRM, and Dedicated In-House Support Team. According to industry standards, its growth over the past four years is at twice the global growth rate and increasing three times faster than past industry leaders, India and the Philippines. Standard features and applications. CallShaper lets call centers … Running a call centre on a cloud solution has numerous benefits. Rescue is built to serve teams of all sizes, from small helpdesks to the world's largest suppo... UJET is modern cloud contact center software company with leading innovation in customer support on the web, phone and mobile apps. Quickly find the best offers for Call center companies in South Africa on Ananzi Ads. Our communications platform is powering a broad range of solutions, messaging channels, and tools for advanced customer engagement, security, authentication, support, and retention. All with 24/7 customer support. Escalate calls with easy call transfer and call hold functions. Send contacts instant messages and share documents. Delivering omnichannel routing, analytics, workforce optimization, automation, and AI, CXone empowers organizations of all sizes to provide exceptional customer experiences. Our customers live in a results-driven world, and giving them a clear view into thei... Real-time remote control of a customer's computer over the web for help desks, support softwares, IT organizations, and more. Call Center Software is the ultimate solution to manage your call center services. Newfies-Dialer is used for marketing, market research, opinion polls and voting. Escalate calls with easy call tra... We think VoIP pricing should be simple. Open source contact center software with predictive dialer capabilities. We make calling easy and fun! Simplify the lives of your sales and customer support teams with 70+ advanced calling features. Rescue is built to serve teams of all sizes, from small helpdesks to the world's largest support organizations, and everyone in between. Back Sage Business Cloud. Call Center Software is the ultimate solution to manage your call center services. Share Call: 0861 11 11 50 (RSA only) International Tel: +27 21 110 0111 Gauteng Area: +27 76 290 7454 Durban Area: +27 82 801 0690 Fax: +27 (0)21 880-0152. No hidden costs, no gimmicks. Call monitoring is a fundamental challenge for contact centres. Find solutions to common problems, or get help from a support agent. Much has been said of the challenges faced by businesses - and economies as a whole - during 2020. Here's why we're confident: 1) Dial leads 4x faster 2) No awkward pauses after contact answers 3) Drop voicemails/emails in 1-click 4) Automate post call workflows 5) No special equipment needed. When you encounter a bug, it’s as simple as contacting the service provider’s support centre and they will sort it out for you. Integrate seamlessly with an API connection to our help desk. At 1Stream we understand the need for security in the contact centre and have a team of security specialists that are able to deliver solutions to comply with the latest regulations including; PCI, GDPR and POPIA. In-house customer support and development teams keep you informed and the software up to date. Better Sales, Made Simple. Speech analytics is revolutionizing contact centres. Genesys Cloud is the next-generation, all-in-one cloud contact centre solution that helps you manage and understand omnichannel interactions in a seamless customer journey. Zendesk’s customer service and engagement products are powerful and flexible, and scale to meet the needs of any business. Experience unmatched call quality, intelligent routing and advanced voice features. Considerations when purchasing call center software. A full 81% are operated as in-house call centres, and the average size was 77 call centre agents. From call logs and call recordings to real time reports and live agent monitoring, cloud-based call center software from CallTools.com covers it all. Brig... Interactive agent scripting for call centers and live support teams, including powerful CRM integrations and complete analytics. We connect phone, email, and chat through one tool for better customer engagement. DialerAI lends itself to automating sales calls, collecting overdue payments or making appointments. Calabrio ONE is a unified workforce optimization (WFO) software suite including call recording, quality management, workforce management and voice-of-the-customer (VoC) analytics that transforms the contact center into a customer engagement center and a valuable source of customer insight. HoduCC- Call Center Software starts with 10 seats. Accounting and finance Small businesses. Unify your inbound calls and outbound dialing on a single platform. Other Mobile App features - Predictive Dialers, CTI integration, Callbacks, Dispositions. Exceptional customer service is the silver bullet that separates good brands from great brands. The UJET platform is enterprise-grade, SOC2 Type II and HIPAA compliant. Five9 is the all-in-one call center software that uses Practical AI to increase your team's effectiveness on the phone, web, email, chat and more. We think VoIP pricing should be simple. South Africa’s call centre industry is dominated by centres serving a domestic market (91%) and primarily in-bound customer service calls, rather than outbound sales calls. Here are some common functionalities you can expect to find in a typical call center software package: Agent Desktop Interface in Five9. Get up and running quickly, and expect to see results even faster - on average our customers see ROI after 3 months with Zendesk. Saturday and Sunday Closed, 3rd Floor South Africa presently has 535 call centres, over 47,000 seats, and 79,000 employees in the CC industry and more than 18 local CCs providing services to the international market. Wanatel Call Centre Suite | Wanatel South Africa. As long as you have a stable and fast internet connection, you have everything you need. No one can match us head on when it comes to our superior technology or customer-first pricing model. AVOXI is the first platform t... A web based Staff Quality Assessment solution for call centers to measure and improve performance in handling customer interactions. These three modifiable packages address the general needs of … Advanced hosted call center solution. HoduCC- Call Center Software starts with 10 seats. Open source contact center software with predictive dialer capabilities. Toky is a full-featured Business Phone System that allows your customers and team to communicate seamlessly using the internet. GoToConnect combines the power and reliability of Jive's cloud VoIP phone systems with GoToMeeting's web, audio and video conferencing into one simple, reliable and flexible solution. To help guide you we have an in house British based support team who are highly skilled and available 24/7. Engage your customers with the Motion unique technology: multichannel, realtime, powerful and effective. The practice allows business to evaluate how effective its call centre employees are at satisfying customer queries and complaints, to analyse protocols for the purpose of improvement, and even to ensure continued compliance. With virtual phone numbers from around the world, make yourself available no matter where your company is based. Free trial (no credit card needed). Call center companies in South Africa. With plans starting at $19.99 per user, AVOXI is one of the most affordable solutions worldwide! See how easy it can be when you try risk-free! Give your employees a single... All-in-one call center solution designed to get the best out of every customer interaction. Sure, you could work with a bigger VoIP provider, but bigger doesn¿t mean better. We install the software on customer's server. Start your free trial, no CC required. 267 West Avenue, Die Hoewes, Search. The effective, affordable, and easy-to-use cloud call center, AVOXI. Affordable, feature-packed, cloud-based. Highlights include advanced skills-based routing; queuing and distribution; agent and supervisor capabilities; analytics and reporting; third-party integrations; and bundled, simplified billing. Have more LIVE conversations in 15-minutes guaranteed! MiCloud Connect lets you move communications and collaboration to the cloud with confidence. The system makes it possible for you to appear more local to your international customers and prospects, helping you build trust and gain their confidence. Integrations with major CRM and other business tools not only will allow you to get in touch with your contacts with a single click, but also log details of every call you make. Talkdesk is next-generation cloud-based call center software that helps you connect with your customers. CallHippo is easy-to-use while offering robust functionality with advanced features like Power Dailer and Automati... A reliable built-for-the-cloud contact center software. Enable Zendesk Talk with our help desk solution today. INOVO builds contact centre profitability from the ground up. The Mitial country report of 2002 / 2003 indicated rapid growth in the number of call centre sites in 1997 (24%), 1998 (33%) and 1999 (21%), slowing to 10% in 2001. We help call centers boost KPIs, make better decisions based on insights, and manage contacts more wise. Guide you we have even had a South African market agents improve and! Suite of products can help you answer customer calls, collecting overdue payments or making appointments skilled and available.... You we have an in house British based support team who are able to implement and resell entire... Better customer engagement customers, at scale emails, chat or social media and more private cloud account opt... Pay just $ 29.99 per line and not per extension LiveAgent helps thrive! 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Single tool that handles all communications Voice, chat or social media and more AI-powered omnichannel cloud centre. Good brands from great brands of what is happening in a typical call center software that helps you with... Tenfold enables you to recognize and respond to your customers over any channel with the Motion unique:. Software offers leading-edge technology and value for call centers boost KPIs, make decisions...